At Manno Designs, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return and exchange policy to ensure your shopping experience with us is hassle-free. Please read the following policy carefully:
1. Returns:
a. Returns are only allowed while the courier is at the door during the delivery process.
b. You may return items within 7 days of the delivery date for a full refund, minus any shipping charges, if applicable.
c. To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
d. To initiate a return, please inform the courier immediately upon delivery and provide details of the return request.
2. Exchanges:
a. Exchanges are available within 7 days of the delivery date.
b. If you receive an item and it is damaged, defective, or not as described, you may request an exchange for the same item or an alternative of equal value.
c. To request an exchange, please contact our customer support team within the 7-day period. We will provide you with further instructions on how to proceed with the exchange process.
3. Conditions:
a. All returned or exchanged items must be in their original condition, with tags attached and in their original packaging.
b. We reserve the right to refuse returns or exchanges if the item does not meet our eligibility criteria or if it is returned beyond the specified time frame.
c. Items purchased during promotional events or sales may be subject to different return and exchange policies, which will be clearly stated at the time of purchase.
4. Shipping:
a. Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
b. We recommend using a trackable shipping service and purchasing shipping insurance for returned items, as we cannot guarantee that we will receive your returned item.
5. Contact Us:
If you have any questions or concerns about our return and exchange policy, please contact our customer support team for assistance. We are here to help make your shopping experience with Manno Designs as seamless as possible.
Thank you for choosing Manno Designs. We appreciate your business and strive to provide you with the best possible service.