At Manno Designs, we're dedicated to ensuring a smooth and dependable shipping experience for our valued customers. Our Shipping Policy provides essential details regarding the shipping process, delivery times, costs, and other pertinent information. Please review this policy carefully before making a purchase.
1. Order Processing:
- Upon placing an order on our website, it will be processed within 3-5 business days, excluding weekends and holidays.
- Orders received after 12:00 PM (local time) will be processed the following business day.
2. Shipping Methods and Carriers:
- We utilize reputable carriers such as FedEx, UPS, DHL, and other trusted shipping partners.
- Available shipping methods will be presented at checkout, allowing you to select the one that best fits your needs.
3. Shipping Costs:
- Shipping costs are determined by factors like destination, package weight, size, and selected shipping method.
- The precise shipping cost will be displayed at checkout before finalizing your order.
4. Delivery Time:
- Delivery time estimates vary based on your location and chosen shipping method.
- For customers in Cairo and Giza, delivery typically takes 1 to 6 days from when you place your order.
- For customers in other governorates, delivery typically ranges from 5 to 7 business days.
5. Shipping Fees:
- Shipping fees for different regions are as follows:
- Cairo and Giza: 60 Egyptian pounds.
- New Cities and outskirts: 80 Egyptian pounds.
- Coastal Governorates (Alexandria, Eastern, Western, Dakahlia, Suez, Ismailia, Menoufia, Beheira, Kafr El Sheikh): 80 Egyptian pounds.
- Upper Egypt (Fayoum, Minya, Beni Suef, Assiut, Sohag, Luxor, Aswan, Qena): 100 Egyptian pounds.
- Red Sea and New Valley: 100 Egyptian pounds.
6. Partial Delivery:
- Partial delivery is available exclusively in Cairo and Giza.
- Regrettably, partial delivery is not an option in other governorates.
7. Tracking Your Order:
- Upon shipment, you'll receive a confirmation email with a tracking number.
- Use this tracking number to monitor your shipment's progress on the carrier's website or through our order tracking page.
8. Address Accuracy:
- Providing accurate shipping information is crucial for successful delivery.
- Manno Designs cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete shipping addresses provided by the customer.
9. Lost or Damaged Shipments:
- In the rare event of a lost or damaged shipment during transit, please contact our customer support team promptly.
- We'll collaborate with the shipping carrier to investigate and resolve the issue swiftly.
**Please note that our Shipping Policy is subject to change without prior notice. Any revisions will be reflected on our website and will apply to all subsequent orders.**
For further assistance or inquiries regarding shipping, don't hesitate to reach out to our customer support team. We're here to assist you every step of the way.
*Last updated: 28/4/24